Steve Lohr, “Companies Are Pouring Billions into A.I.. It Has yet to Pay off.” The New York Times, www.nytimes.com/2025/08/13/business/ai-business-payoff-lags.html. Accessed 28 Oct. 2025.
The article by Steve Lohr discusses the mass amounts of money being poured into AI by individual companies and whether or not it is actually paying back their investments. Lohr refers to this as the “AI Paradox”, which he compares to the boom in technology research spending that took place after the popularity of the internet and its capabilities spiked. The author discusses how AI will began to take over and replace many types of jobs, which will save the company money in the long run and be more beneficial to everyone.
The reason I liked this article is that it pointed out an investment through USAA that has paid out into a successful call center that can receive an average of 200,000 calls a day. While this would normally concern me that it is replacing traditional jobs/workers, the article notes that these AI calls are used to answer basic question and filter through to the correct department, so it is increasing their overall call compacity while lightening or simplifying the work load for existing workers, allowing them to take more time with the customers that actually need it.
Leave a Reply